• What can I not carry in my luggage?

  - Toys and objects that represent weapons
  - Neutralizing devices
  - Sharp, sharp objects or tools Explosive or incendiary substances and devices
  - Chemical and flammable substances
  - Liquids, aerosols and gels above 100ml
  - Blunt instruments

• Hand baggage

  Q must also pass x-ray inspection. The list of prohibited items, which must always be disclosed by the airlines when purchasing the ticket and also at the check-in counters, must be observed by the passenger when preparing the luggage. When detected, prohibited items must be discarded at the time of inspection.

• trip with parents

  It is necessary to present the birth certificate (original or certified copy) or identity document.

• Travel with a responsible person

  A signed and notarized authorization of the missing parents is required, in two copies. It is also necessary to present original RG or Birth Certificate or a certified copy (for international flights, passport is mandatory and RG must be original).

• unaccompanied trip

• It is necessary to present judicial authorization from the parents and a birth certificate (original or certified copy) or identity document. Check the service with your airline.

• Dogs and cats

  They can be authorized inside or in the hold of the aircraft. A muzzle may be required depending on size. Mandatory health certificate issued by a veterinarian registered with the Regional Council of Veterinary Medicine (CRMV).

• wild species

  The Animal Transit Guide - GTA issued by a veterinarian authorized by MAPA or by the executing agency of health defense in the states and authorization from the Brazilian Institute of the Environment and Renewable Resources (Ibama) is required.

• other species

  The Animal Transit Guide - GTA will be requested. It must be issued by a veterinarian authorized by the Ministry of Agriculture, Livestock and Environment (MAPA) or by the executing agency for health protection in the states.

• Pharmaceutical products

  The entry of medicines into other countries may be subject to sanitary inspection. So don't forget your doctor's prescription. Remember to take it preferably in your hand luggage, kept in the original box.

• Vaccines

  Always keep your vaccination card up to date. Depending on the conditions of your trip, other vaccinations may be recommended.

• Products of plant and animal origin

  Industrialized plant-based products, beverages (teas, juices and soft drinks), chocolates, coffees and olive oils, for example, have free entry into the country.

• Necessary documents

  All embark with a valid official document with photo (ID or passport, for example). Children under 12 years old can use valid photo ID or birth certificate (original or certified copy).

• International flights

  For International Flights, do not forget to check the requirements of the destination Country - such as minimum passport validity, entry or transit visa, vaccination certificate, among others - in order to avoid possible inconvenience.

Values:
After 00:10 until 1st hour: BRL 5,00
After the 1st hour to the 2nd hour: BRL 10,00
After the 2st hour to the 3nd hour: BRL 14,00
After the 3st hour to the 4nd hour: BRL 16,00
​​​​​​​After the 4th hour until the 5th hour: BRL 18,00
​​​​​​​After the 5th hour until the 6th hour: BRL 20,00

After the 6th hour until the 24th, the amount for 1 night will be charged R$ 25,00

• Deadline for return

  In case of loss, the company will have up to 7 days to find and return the luggage, in the case of domestic flights, and up to 21 days in the case of international flights. If the luggage is not returned within these periods, the company must indemnify the passenger within 7 days.

• Refund

  When luggage is lost, the passenger who is away from his home will be entitled to receive reimbursement from the airline for emergency expenses, for the period in which he is without his luggage. Airlines are responsible for defining the form and daily limits for reimbursement.

• Your rights

  Any change to the flight schedule and itinerary (example: change from a direct flight to a stopover or connecting flight) must be informed to the passenger within 72 hours before the original flight date.

• Delays and Cancellations

  see your rights